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Our Terms and Conditions
Terms and Conditions
Welcome to Kevin Heinze GROW (ABN 24 619 787 692) (“we / us / our / KHG”). These Terms and Conditions (“Terms”) govern your use of the website at https://kevinheinzegrow.org.au/ (“Website”) and your access to information and services offered through the Website. Your use of this Website means you agree to these Terms.
1. About Us
Kevin Heinze GROW is a not-for-profit organisation that delivers therapeutic horticulture and related programs to promote physical, social and emotional wellbeing for people with disability, mental health experience or at risk of social isolation.
Our programs include garden-based therapeutic activities, vocational pathways, café training, and community participation services delivered in Doncaster and Coburg, Australia.
2. Acceptance of Terms
By visiting or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must stop using the Website immediately.
3. Use of the Website
You agree to use this Website only for lawful purposes and in ways that do not infringe the rights of others or restrict or inhibit their use of the Website.
Permitted Uses
- Browsing information about KHG’s mission, services, programs, events and ways to get involved.
- Accessing resources, contact details and donation options.
- Submitting enquiries or forms as provided on the Website.
Prohibited Uses
You must not:
- Attempt to gain unauthorised access to restricted areas of the Website.
- Transmit any harmful code (viruses, malware, etc.).
- Use the Website to harass, defame, or infringe the rights of any person.
4. Intellectual Property
All content on this Website — including text, images, graphics and logos — is owned or licensed by KHG. You may view and print pages for your personal, non-commercial use only. No content may be copied, reproduced, modified, distributed, or republished without our prior written consent.
5. Donations and Payments
Donations made through the Website are voluntary and processed in accordance with applicable Australian taxation laws. If you make a donation:
- You certify that all details you provide are true and complete.
- You acknowledge that tax deductibility applies only where expressly stated (usually donations over $2 AUD).
KHG is not liable for issues arising from third-party payment platforms used for processing donations.
6. Third-Party Links
The Website may include links to external websites. These are provided for convenience only. KHG does not endorse or control any linked third-party content and is not responsible for it.
7. Disclaimer of Liability
To the maximum extent permitted by law:
- KHG provides the Website “as is” and “as available”.
- We do not guarantee the Website will be uninterrupted, error-free or secure.
- We do not make any warranty about the accuracy, completeness or currency of information on this Website.
8. Limitation of Liability
KHG and its officers, employees and agents will not be liable for any direct, indirect, incidental, consequential or special loss, damage or expense arising from:
- Your access to or use of the Website
- Inability to use the Website
- Any unauthorised access or use of our systems
9. Privacy
Your privacy is important to us. Personal information collected through the Website is handled in accordance with our Privacy Policy, which explains how we collect, use and protect your information.
10. Changes to Terms
We may update these Terms from time to time. The “Last updated” date at the top will reflect the latest version. By continuing to use the Website after changes are made, you agree to be bound by the updated Terms.
11. Governing Law
These Terms are governed by the laws of Victoria (Australia). You submit to the non-exclusive jurisdiction of courts in Victoria for any disputes arising from these Terms or your use of the Website.
12. Contact Us
If you have questions about these Terms, please contact us:
📍 Kevin Heinze GROW
39 Wetherby Road, Doncaster VIC 3108
2A Station Street, Coburg VIC 3058
📞 (03) 9848 3695
📧 info@kevinheinzegrow.org.au
39 Wetherby Road, Doncaster VIC 3108
2A Station Street, Coburg VIC 3058
📞 (03) 9848 3695
📧 info@kevinheinzegrow.org.au
Our Privacy Policy
This is where you can show your privacy policy.
Refund Policy
Refund Policy
Kevin Heinze GROW is committed to transparency and fairness in all payments made through our website and services.
This policy explains when refunds may be provided for payments including donations, event registrations, program fees, merchandise, or other transactions.
Donations
Donations are made voluntarily to support the work of Kevin Heinze GROW and are generally non-refundable.
If you believe a donation has been made in error (for example, an incorrect amount or duplicate transaction), please contact us within 7 days of the payment. Where an error is confirmed, a refund will be arranged.
Payments for Services, Events or Goods
Refunds may be considered where:
- A service, event, or program is cancelled by Kevin Heinze GROW
- An item purchased is faulty, damaged, or incorrect
- A payment has been made in error or duplicated
Refund requests for these circumstances should be made as soon as possible after the transaction.
Change of Mind
Refunds are not provided for change of mind.
How Refunds Are Processed
Approved refunds will be processed back to the original payment method within a reasonable timeframe, subject to bank processing times.
How to Request a Refund
To request a refund, please contact us with your name, payment details, and reason for the request:
📧 info@kevinheinzegrow.org.au
📞 (03) 9848 3695
📞 (03) 9848 3695
